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Katalyst Speech Analytics delivers insight for a Credit Card Bank
22/12/2009 10:48:54
Katalyst have just completed a SA discovery project for a major credit card bank in the UK.
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CALL CENTRE MANAGERS
- TIP OF THE DAY
Instead of numbers graph it. Graphs show trends. A 3 second increase in talk times may be seasonal and when you graph it is very easy to see. |
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A full range of services to help evaluate existing telephony and IT platforms to plan for the future
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