|
Katalyst Speech Analytics delivers insight for a Credit Card Bank
22/12/2009 10:48:54
Katalyst have just completed a SA discovery project for a major credit card bank in the UK.
... read more
CALL CENTRE MANAGERS
- TIP OF THE DAY
Be careful with voice automation - You will hear lots of stories, mainly from the IVR vendors, saying about how wonderful self service is. If you are using voice automation you really need to start listening to the callers as they interact with your voice system. I remember the first time that I did this. The caller said to the voice unit "seven bl**dy options, but not one that I need!" Make sure that your prompts improve and don't detract from customer service. |
|
New Customers - If you would like further information on any of our Services, please complete the form below and a member of our team will make contact.
Katalyst Communications Limited
Tapnage Farm, Titchfield Lane, Wickham, Hants, PO17 5PQ. United Kingdom.
Tel: +44 (0)8444 822493
Int: +44 (0)1329 550748
Fax: +44 (0)8444 822497
int: +44 (0) 1329 834642
Email: sales@katalystcommunications.com
Company Registration no. 4693984
VAT Registration No. 812 2487 47
|
|
 |
|
