Business Process Outsourcing (BPO)

Katalyst worked with a start up PC distributor to provide them with an end to end sales and support service.  Katalyst was able to define the sales sign up process and place this into our UK call centre whilst providing technical support from our far shore centres on a 24/7 basis.  This allowed the client to focus on developing their sales channel and brand awareness.

Katalyst was approached by a tier 2 ISP to support their technical support and customer services operation which had seen weak process and customer satisfaction.  Katalyst was able to define new process, set up free phone number ranges and handle all inbound call traffic.  This resulted in improved customer satisfaction and allowed the ISP brand to focus on customer acquisition.

Katalyst worked with a fledgling new media company who were keen advocates of offshore outsourcing but had experienced communication issues due to an absence of a UK management team.  Katalyst was able to benchmark the existing providers service against their own in a pilot campaign delivering enhanced quality and a better priced transaction based pricing model.  The Client was able to work with Katalysts UK management team in ramping up existing and new business levels whilst improving customer feedback and transaction SLA response rates

Katalyst was recommended to a sister company of a key Client to assist them in the launch of a new media download business.  Katalyst was able to define the scope of service as well as introducing new customer contact via call me back voice and chat services.  Whilst the Client requirement remain relatively modest, Katalyst was able to provide a strong support service

Business Development

A US telecoms company with proprietory mobile handset product, contracted with Katalyst to enter the UK market.  Katalyst was briefed to test the Clients proposition and relevance to the UK market. Katalyst then arranged key meetings with the identified prospect base resulting in a number of high value sales orders

A tier one telecoms company sought business development support from Katalyst in identifying telecoms resellers who were looking to sell their businesses.  Katalyst initially conducted market research supported by conference calls to identify potential targets.  Once targeted, Katalyst was able to assist in initial meetings.

Emergency Abroad – An internet start up approached Katalyst to assist them in identifying sales channels for their new business.  Katalyst was able to identify a number of new distribution channels in addition to arranging key prospect meetings

Katalyst was asked to target a number of tier 1 residential telecoms brands by a Client who was looking to purchase.  Katalyst reviewed the market and was able to identify and facilitate the purchase of a major residential brand.

Katalyst worked with a hosted telecoms provider to identify key prospects and organise key meetings.  In addition Katalyst consultants were able to conduct these meetings without the Client`s sales people being present

Technology Design & Implementation

Katalyst was requested to source a low cost GPS phone out of the Far East. Whilst Katalyst was able to identify a number of Chinese manufacturers, upon further investigation the development of a Symbian mobile application was infact the correct strategy.  Katalyst was able to write the design specification and then contracted with developers to build and test the application.  Katalyst consultants were then requested to visit the 3GSM Expo in Barcelona to target handset manufacturers.  Katalyst was able to sign two partnership deals with the top two handset manufacturers.

Katalyst was approached by a US software company to test an applications suitability for the UK market.  After rigorous testing and further development, the software was deemed fit for the UK market

Market Entry

A US telecoms broker needed assistance in establishing contact with UK Tier 1 telecom operators to develop their minute termination business.  Katalyst was able to introduce and broker relationships with two operators resulting in profitable business relationships

A US handset application developer approached Katalyst to develop their European footprint by establishing retail and distribution channels.  Katalyst leveraged their European contact base to successful complete this project

Telecoms Consultancy / Non Geographic Number Ranges

A UK PC distributor requested disaster recovery telecoms link to their offshore call centres.  Katalyst was able to set up routes via the US and South Africa.  In addition Katalyst was able to provide the client with golden 087X numbers with an increased out-payment.

Katalyst Coomunications Limited targeted a number of online travel companies to promote the new 0871 number ranges which provide an improved level of provisioning, reporting in addition to increased out-payments

Lead Generation

Katalyst operated a 350 seat call centre in the Philippines to up sell a major Telco`s ISP base to broadband.  In addition we were able to cross sell mobile phone contracts into this base.  After exhausting the Clients customer base contacts, Katalyst sourced new data with which to run email and SMS campaigns with Call Me Back contact numbers

An online travel company requested Katalyst to acquire customers via email and SMS broadcast.  Katalyst worked with the Client to identify the required customer profile before sourcing the required data profile.  The data was then jointly broadcasted by email and SMS to opted in data with a call back into Katalyst`s UK call centre

A financial services company worked with Katalyst to develop a SEO program to drive new customers to their website which were then contacted by Katalyst`s call centre with hot key transfer to FSA consultants.